Airbnb Welcome Book Examples: What to Include in Your Guest Guide
Creating an Airbnb welcome book is much easier when you can see how the information might actually be presented.
A good welcome book is not simply a collection of house rules or instructions. It is a practical guest guide that brings together the information visitors may need before arrival, during their stay and when preparing to leave.
The exact content will vary from one property to another, but effective welcome books tend to share the same qualities: they are clear, organised, easy to navigate and specific to the accommodation.
In this guide, we’ll look at practical Airbnb welcome book examples, including suggested sections and sample wording that you can adapt for your own holiday rental.
If you are still deciding what your guide should contain, start with our guide to what to include in an Airbnb welcome book.
What Does a Good Airbnb Welcome Book Look Like?
A good Airbnb welcome book should make it easy for guests to answer common questions without searching through booking messages or contacting the host.
It might include:
- a welcome message
- Wi-Fi details
- check-in and check-out information
- house rules
- parking instructions
- appliance guidance
- heating and air-conditioning information
- emergency contacts
- waste and recycling instructions
- local recommendations
- transport information
- host contact details
The most useful welcome books organise this information into clearly labelled sections rather than presenting everything on one page.
Guests should be able to open the guide, identify the information they need and find an answer quickly.
Airbnb Welcome Book Example Structure
There is no single correct structure, but the following example provides a strong starting point for many holiday rentals.
1. Welcome Page
The opening page should be warm but brief.
It does not need to contain property instructions. Its main purpose is to welcome guests and introduce the guide.
Example Welcome Message
Welcome to [Property Name].
We hope you have a comfortable and enjoyable stay. This guide contains useful information about the property, local area and your departure.
If you need any assistance during your stay, please use the contact details provided in this guide.
Keep the tone aligned with your accommodation. A family cottage may sound warm and informal, while a serviced apartment may use a more concise professional tone.
2. About the Property
An About the Property page gives guests useful context and can introduce important features of the accommodation.
You might mention:
- number of bedrooms
- bathrooms
- outdoor areas
- parking
- accessibility information
- notable amenities
- shared or private facilities
Example
[Property Name] is a two-bedroom holiday apartment designed for up to four guests.
The property includes a fully equipped kitchen, living and dining area, private balcony and allocated parking space.
Please use this guide for information about appliances, Wi-Fi, waste disposal and other practical details during your stay.
Avoid turning this section into a sales description. The guest has already booked. Focus on information that helps them use the property.
3. Meet Your Host
A short host introduction can make communication feel more personal.
Example
Hi, I'm [Host Name].
Thank you for choosing to stay at [Property Name]. If you have a question about the property during your stay, please contact me using the details below.
Telephone: [Number]
Email: [Email]
If the property is managed professionally, replace the personal introduction with the property-management contact information.
Wi-Fi Welcome Book Example
Wi-Fi details should be extremely easy to find.
Do not hide the password inside a long paragraph.
Example
Wi-Fi
Network: HavenHouse
Password: Welcome2026
If you experience difficulty connecting, please check that you have selected the correct network before contacting us.
For properties where guests regularly need Wi-Fi immediately after arrival, consider displaying the same information on a separate Wi-Fi sign inside the accommodation.
Check-In Information Example
Your welcome book should not replace essential pre-arrival instructions, but it can provide a useful reference once guests reach the property.
Example
Check-In
Check-in from: 3:00 pm
Your key can be found in the lockbox beside the main entrance.
Lockbox code: [0000]
After removing the key, please close the lockbox and change the numbers.
If you experience any problems accessing the property, contact:
[Host/Manager Name]
[Telephone Number]
Only include access codes in a welcome book if the way you distribute the guide makes that appropriate from a security perspective.
Check-Out Instructions Example
Checkout instructions should be short and realistic.
Guests should not be given a long cleaning list before departure.
Example
Before You Leave
Check-out by: 10:00 am
Before leaving, please:
- place used towels in the bathroom
- wash or load used dishes
- dispose of rubbish in the designated bins
- switch off unnecessary lights
- close windows
- lock the door
- return the key to the lockbox
Thank you for helping us prepare the property for the next guests.
Instructions should reflect your actual turnover process rather than generic rules copied from another property.
House Rules Welcome Book Example
House rules are easier to follow when they are specific, concise and written in a respectful tone.
Example
House Rules
To help everyone enjoy a comfortable stay, please:
- do not smoke inside the property
- respect quiet hours between 10:00 pm and 8:00 am
- do not host parties or events
- only allow registered guests to stay overnight
- follow the property's pet policy
- take reasonable care of furniture and equipment
Thank you for respecting the property and our neighbours.
Your house rules should match the policies communicated through your booking platform and booking terms.
Kitchen Information Example
The kitchen section should focus on anything that may not be obvious.
You usually do not need to explain how to use every everyday item.
Example
Kitchen
The kitchen includes:
- oven and hob
- microwave
- refrigerator and freezer
- dishwasher
- kettle
- coffee machine
- toaster
Dishwasher tablets are stored beneath the sink.
Coffee machine: Lift the top compartment, insert a capsule and press the desired cup-size button.
Please refer to the appliance instructions section if you need additional guidance.
Heating and Air-Conditioning Example
Heating systems vary considerably between properties, making this one of the areas where clear instructions can prevent unnecessary confusion.
Example
Heating
The thermostat is located in the hallway.
To adjust the temperature:
- Press the centre button.
- Use the + or – buttons to select your preferred temperature.
- The system will adjust automatically.
Please avoid switching the system off at the wall.
If you experience a problem with the heating, contact us using the details in the Emergency & Assistance section.
Waste and Recycling Example
Waste instructions should be specific to the property and local collection system.
Example
Rubbish & Recycling
The kitchen contains separate bins for:
- general waste
- recycling
When full, please take the bags to the communal bins located beside the car park entrance.
Recyclable items include:
- paper and cardboard
- clean plastic packaging
- cans
- glass bottles
Local recycling systems differ, so never copy recycling instructions from another destination without checking the rules in your area.
Parking Information Example
Parking questions are common, particularly when guests arrive somewhere unfamiliar.
Example
Parking
One private parking space is available for guests.
Space number: 14
Please only use the allocated space during your stay.
Additional public parking is available on [Street Name], approximately three minutes' walk from the property.
If parking restrictions apply, clearly explain them here.
Emergency Information Example
Emergency information should be easy to locate and clearly separated from general property information.
Example
Emergency Information
Emergency services: [Local emergency number]
Nearest hospital:
[Hospital Name]
[Address]
Nearest pharmacy:
[Pharmacy Name]
[Address]
Property emergency contact:
[Name]
[Telephone]
You may also want to include instructions for:
- fire
- water leaks
- power failures
- lost keys
- urgent property problems
Emergency details should always be checked for accuracy before the welcome book is provided to guests.
Local Recommendations Example
Local recommendations are one of the areas where a welcome book can feel genuinely personal.
Rather than listing everything nearby, select places you would actually feel comfortable recommending.
Example
Where to Eat
The Harbour Kitchen
Best for: relaxed seafood lunch
Distance: 10-minute walk
Old Town Bistro
Best for: dinner
Distance: 8-minute drive
Morning & Co.
Best for: coffee and breakfast
Distance: 5-minute walk
You can make recommendations even more useful by explaining why guests might choose each place.
Instead of:
Restaurant X
try:
Restaurant X — a relaxed local restaurant that's particularly useful for families and casual evening meals.
Context is more helpful than a list of names.
Things to Do Example
Avoid turning your welcome book into a generic tourism directory.
Select a smaller number of useful recommendations.
Example
Things to Do Nearby
Coastal Walk
A scenic walking route approximately 15 minutes from the property. Suitable for an easy morning or evening walk.
Old Town Market
A local market selling food, crafts and regional products. Usually busiest during weekend mornings.
Main Beach
Approximately 10 minutes by car. Parking can become limited during summer afternoons.
Recommendations that include practical context are usually more useful than simply naming attractions.
Transport Information Example
Example
Getting Around
Bus:
The nearest stop is approximately three minutes' walk from the property.
Train:
[Station Name] is approximately 1 km away.
Taxi:
Local taxis can usually be booked through [service/contact information].
Airport:
[Airport Name] is approximately [distance/time] from the property.
Always verify transport information periodically because routes, timetables and operators can change.
Appliance Instructions Example
Guests rarely need full instruction manuals inside a welcome book.
Instead, explain the controls or features most likely to cause confusion.
Example
Television
- Switch on the television using the black remote.
- Press Home to access streaming applications.
- Use the source button to switch between television and HDMI inputs.
Please remember to sign out of any personal streaming accounts before departure.
Pet-Friendly Property Example
If pets are allowed, clarify the practical rules.
Example
Travelling with Pets
Pets are welcome at [Property Name].
Please:
- keep pets off beds
- clean muddy paws before entering
- do not leave pets unattended if they are likely to become distressed
- dispose of pet waste responsibly
- follow any local beach or public-space restrictions
Adapt this wording to your actual pet policy.
Family-Friendly Welcome Book Example
Properties welcoming families may want to include additional information.
Example
Staying with Children
Available at the property:
- travel cot
- high chair
- children's plates and cups
- stair gate
- children's books
Please supervise children around balconies, stairs, swimming pools and other potential hazards.
Do not describe equipment as safety-certified unless you have verified that claim.
Returning Guest Message Example
The closing page can end the guide warmly without becoming overly promotional.
Example
Thank you for staying at [Property Name].
We hope you enjoyed your visit and found everything you needed during your stay.
We would be delighted to welcome you again in the future.
Safe travels,
[Host Name]
What Should You Avoid Copying from Welcome Book Examples?
Examples should be used as inspiration, not copied blindly.
Before publishing your own welcome book, review every section for:
- property-specific details
- local information
- emergency contacts
- opening hours
- house rules
- booking conditions
- appliance instructions
- access information
- check-out requirements
A beautifully designed welcome book containing incorrect information is less useful than a simple guide containing accurate information.
Accuracy should always come before design.
How Much Information Should a Welcome Book Contain?
There is no ideal number of pages.
A studio apartment may only need a relatively short guide, while a villa with a swimming pool, garden, complex appliances and extensive local recommendations may require considerably more information.
Include enough information to answer likely guest questions, but avoid adding content simply to make the guide longer.
A useful test is to ask:
Would a guest realistically need this information before or during their stay?
If the answer is no, it probably does not need to be included.
Should You Use the Same Welcome Book for Every Property?
Usually not without adapting it.
Hosts managing several properties can use the same overall structure and visual design, but property-specific information should be reviewed individually.
Details such as:
- Wi-Fi
- parking
- appliances
- heating
- waste disposal
- emergency procedures
- local recommendations
- house rules
may differ between properties.
A consistent template can make management easier, but the information itself still needs to be accurate for each accommodation.
Printed and Digital Welcome Book Examples
The content may remain similar whether the guide is printed or digital, but the way guests navigate it can differ.
A printed welcome book usually benefits from:
- clear contents page
- visible page headings
- short sections
- logical page order
A digital welcome book may also include:
- clickable navigation
- external links
- map links
- QR codes
- tap-to-contact information
If you're deciding how to share your guide, compare printed vs digital welcome books before choosing the best format for your property.
How to Turn These Examples into Your Own Welcome Book
The easiest approach is to start with the information rather than the design.
First, gather:
- property details
- Wi-Fi information
- arrival and departure instructions
- house rules
- appliance guidance
- emergency contacts
- local recommendations
- transport information
- host contact details
Then organise the content in the order guests are most likely to need it.
For a complete process, see our guide on how to create an Airbnb welcome book.
If you prefer not to design every page from scratch, you can also explore our editable Airbnb welcome book templates, which provide a professionally organised structure that you can personalise with your own property information.
Frequently Asked Questions About Airbnb Welcome Book Examples
What should I write in my Airbnb welcome book?
Include information guests are likely to need before and during their stay, such as Wi-Fi, check-in and check-out instructions, house rules, appliance guidance, emergency contacts, local recommendations and host contact information.
The exact content should reflect your individual property.
What is a good Airbnb welcome message?
A good welcome message should be short, warm and useful.
For example:
Welcome to [Property Name]. We hope you have a comfortable stay. This guide contains useful information about the property and local area. Please contact us if you need any assistance.
How long should an Airbnb welcome book be?
There is no required length. Include the information guests genuinely need and organise it so they can find answers quickly.
Should an Airbnb welcome book include house rules?
Yes. Including the most important house rules gives guests a convenient reference during their stay. The wording should match the policies communicated through your listing and booking conditions.
Should I include Wi-Fi information in my welcome book?
Yes. Wi-Fi details are among the most frequently needed pieces of property information and should be easy to locate.
Should a welcome book include local recommendations?
Local recommendations can be very useful, particularly when they provide context about where to eat, shop, travel or spend time nearby.
Can I use welcome book examples word for word?
It is better to adapt example wording to your individual property. Details such as house rules, emergency contacts, access instructions and local information must be accurate for your accommodation.
Is an Airbnb welcome book the same as a house manual?
The terms are sometimes used interchangeably, but a welcome book often combines property instructions with local recommendations and guest information, while a house manual may focus more specifically on how to use and care for the property.
Create a Welcome Book That Is Useful, Not Just Attractive
The best Airbnb welcome book examples have one thing in common: they make information easier for guests to find and understand.
Good design matters, but usefulness comes first.
Keep your guide organised, use clear headings, remove unnecessary information and review property details regularly.
A welcome book should ultimately help guests understand the accommodation, know what is expected of them and feel more confident navigating their stay.
For more guidance, explore our Welcome Books resource hub, where you'll find practical articles covering welcome-book content, design, formats and guest communication.
