Frequently Asked Questions
Whether you're purchasing your first digital template or looking for more information about Practical Editions, we've answered the questions we're asked most often.
If you can't find the answer you're looking for, please visit our Contact page and we'll be happy to help.
About Practical Editions
What is Practical Editions?
Practical Editions is an independent digital publishing studio that creates premium digital templates, practical guides and professional resources for Airbnb, holiday rental and short-term rental hosts.
Our products are designed to help hosts save time, stay organised and create exceptional guest experiences.
Browse all our holiday rental templates and host resources to see the complete Practical Editions collection.
Who are your products designed for?
Our resources are suitable for:
- Airbnb hosts
- Holiday rental owners
- Short-term rental managers
- Vacation rental businesses
- Serviced accommodation providers
- Property managers
- Anyone welcoming guests into self-catering accommodation
Whether you manage one property or several, our templates are designed to be practical, professional and easy to customise.
Digital Products
Are your products physical or digital?
All Practical Editions products are digital downloads.
No physical items are shipped.
Once your purchase is complete, you'll receive immediate access to your digital files.
How do I receive my files?
After your payment has been processed, you'll receive a download link.
You'll also be able to access your purchased files from your customer account if you've created one during checkout.
Can I download my files more than once?
Yes.
Your downloads remain available through your purchase, allowing you to access them again if needed.
We recommend saving a backup copy on your computer or cloud storage for future use.
Editing Your Templates
Can I customise the templates?
Yes.
Most of our templates are designed to be easily customised so you can add your own property details, branding, house rules and guest information.
Each product description explains what can be edited and which software is required.
Do I need Canva Pro?
Unless stated otherwise, our Canva templates work with a free Canva account.
If a product includes Pro-only elements, this will always be clearly mentioned in the product description.
What software do I need?
This depends on the product.
Product pages clearly state which software or platform is required, such as Canva or PDF-compatible software.
Please check the product description before purchasing.
Printing
Can I print my templates?
Yes.
Most templates can be printed professionally or at home once you've customised them.
For the best results, we recommend following the printing guidance included with your purchase where applicable.
Can I use the templates digitally?
Yes.
Many hosts choose to display welcome books on tablets, provide guests with digital PDFs or include QR codes that link to online information.
The best option depends on how you welcome your guests.
Licensing & Usage
Can I use the templates for my own property?
Yes.
Your purchase includes a licence for personal use in your own holiday rental or accommodation business.
Please refer to the individual product description for any specific licence terms.
Can I resell your templates?
No.
Our products may not be resold, redistributed, shared, copied or claimed as your own work.
This includes selling edited versions or uploading them to other marketplaces.
Can I use the same template for multiple properties?
Usage rights depend on the licence included with the individual product. Please check the product description and licence terms before using a template across multiple properties.
Orders & Refunds
Can I cancel my order?
Because our products are delivered digitally and are available immediately after purchase, orders generally cannot be cancelled once the files have been downloaded.
Your statutory consumer rights remain unaffected.
Please see our Return & Refund Policy for full details.
What if I accidentally purchase the same product twice?
Please contact us as soon as possible.
We'll review your order and, where appropriate, arrange a suitable resolution.
What if I have trouble downloading my files?
If you experience any technical issues, please contact us.
We'll do our best to help you access your purchase as quickly as possible.
Support
Can you customise a template for me?
At this time, our products are designed as editable templates that customers customise themselves.
If we introduce custom design services in the future, we'll announce them on our website.
What if I find an error in a product?
Although every product is carefully reviewed before publication, mistakes can occasionally happen.
If you discover an error or something doesn't seem right, please let us know.
We appreciate feedback and regularly improve our resources.
Can I suggest a new product?
Absolutely.
Many of the best ideas come from hosts solving real-world problems.
If there's a template, guide or resource you'd like to see, we'd love to hear your suggestions.
Holiday Rental Questions
Do I need a welcome book for my holiday rental?
While not mandatory, a well-designed welcome book helps guests find important information quickly, reduces repetitive questions and creates a more professional experience.
Many hosts find that it improves communication and saves time throughout each stay.
For more guidance, visit our Welcome Books resource hub.
What's the difference between a welcome book and house rules?
A welcome book provides guests with helpful information about the property, local area, amenities and their stay.
House rules focus specifically on the expectations and guidelines guests should follow while staying at your property.
Both work together to improve the guest experience.
Explore our editable Airbnb welcome book templates if you’re ready to create a guest guide for your property.
Why should I use professionally designed templates?
Professionally designed templates save time, present information clearly and create a more consistent guest experience.
Rather than starting from scratch, you can customise an existing design and focus on welcoming your guests.
You can also explore the Practical Editions Resource Centre for practical guides on guest experience, property management, cleaning and hosting.
Still Need Help?
If your question hasn't been answered here, we're always happy to help.
Please visit our Contact page and we'll get back to you as soon as possible.
Thank you for choosing Practical Editions.
